Last Updated: [9th June 2024]
Welcome to www.xplorientxpanse.com (the “Website”). At Xplorient Limited (www.xplorientxpanse.com) (“we,” “us,” “our”), we prioritise the safety and security of our users, including both employers and freelancers. This Safety and Security Policy outlines our commitment to creating a secure environment and the measures we take to protect our users. By accessing or using the Website, you agree to comply with this policy.
1. User Verification
– Identity Verification: We implement identity verification processes for all users to ensure the authenticity of profiles. This may include the use of government-issued IDs, social media accounts, or other verification methods.
– Background Checks: For certain roles or projects, we may conduct background checks on freelancers and employers to ensure a safe working environment. Users will be informed if a background check is required.
2. Secure Communication
– Messaging System: All communications between employers and freelancers should be conducted through the Website’s secure messaging system to protect personal information and maintain a record of interactions.
– Data Encryption: We use encryption protocols (SSL/TLS) to protect data transmitted between users and the Website.
3. Payment Security
– Escrow Services: To protect both parties, we use an escrow service to hold payments until the agreed-upon milestones are met and the work is completed to satisfaction.
– Secure Payment Gateways: All financial transactions are processed through secure payment gateways that comply with industry standards for security and data protection.
4. Privacy Protection
– Personal Information: We are committed to protecting the privacy of our users. Personal information is collected, used, and stored in accordance with our Privacy Policy.
– Anonymity Options: Users may choose to use screen names or pseudonyms on the platform to protect their identity.
5. Reporting and Resolution
– Report Abuse: Users can report any abusive, fraudulent, or suspicious behaviour using our reporting tools. Reports are reviewed promptly, and appropriate action is taken.
– Dispute Resolution: We offer a structured dispute resolution process to address any conflicts that may arise between employers and freelancers.
6. User Responsibilities
– Code of Conduct: All users must adhere to our Code of Conduct, which includes guidelines for respectful and professional behaviour. Violations may result in suspension or termination of accounts.- Confidentiality: Users must respect the confidentiality of any proprietary or sensitive information shared during their interactions on the platform.
7. Platform Monitoring
– Activity Monitoring: We monitor user activity to detect and prevent fraudulent actions, ensure compliance with our policies, and maintain the integrity of the platform
– Automated Systems: Automated systems and algorithms are used to identify and flag suspicious activities for further review.
8. Safety Resources
– Safety Tips: We provide resources and safety tips to help users protect themselves online, including advice on recognizing phishing attempts, avoiding scams, and maintaining strong passwords.
– Support Team: Our support team is available to assist users with any safety or security concerns they may have. Users can reach out via email or our help center.
9. Continuous Improvement
– Feedback Loop: We encourage users to provide feedback on their experiences and suggest improvements to our safety and security measures.
– Regular Updates: Our safety and security policies are reviewed and updated regularly to adapt to new threats and incorporate best practices.
10. Contact Us
If you have any questions or concerns about this Safety and Security Policy, please contact us at:
Registered Address: Xplorient Limited, 86 – 90 Paul Street, London, EC2A 4NE
Email: [email protected]
